Return policy
1. Eligibility for Returns
- You may request a return within 30 days of delivery if:
- The product is defective, damaged, or not as described (e.g., wrong size, color, or model).
- The product is unused, in its original packaging, and in resellable condition (for change of mind returns, if applicable).
- Customized products (if offered) are non-returnable unless defective.
2. How to Initiate a Return
- Contact our support team at support@goodunisaeuropa.com with your order number, product photos (for defects/damage), and reason for return.
- We will review your request within 2-3 business days and send a Return Authorization (RA) number if approved.
- Pack the product securely (preferably in its original packaging) and include the RA number on the package.
3. Return Shipping
- You are responsible for return shipping costs unless the return is due to our error (e.g., defective product, wrong item sent).
- Ship the returned item to: 2528 6842 Quail St, Arvada, CO 80004, US Attn: SUSAN GREUBEL (Return Department)
- We recommend using a trackable shipping method, as we are not liable for lost or damaged return packages.
4. Refunds & Exchanges
- Once we receive and inspect the returned item (3-5 business days after delivery to our address), we will process your refund or exchange:
- Refunds: Issued to your original payment method within 7-10 business days. Refunds cover the product price only (excludes original shipping fees, unless the return is our fault).
- Exchanges: We will ship the replacement item once the returned product is verified. Exchange shipping is free for our error; standard shipping fees apply for change-of-mind exchanges.
5. Non-Returnable Items
- Used, damaged (by customer), or incomplete products (missing parts/packaging).
- Products returned after the 30-day window.
- Items without a valid RA number.
6. Contact Us
For questions about returns, refunds, or exchanges:
- Email: support@goodunisaeuropa.com
- Mailing Address (for return correspondence): 2528 6842 Quail St, Arvada, CO 80004, US (Attn: SUSAN GREUBEL)