Shipping policy
1. Shipping Coverage
We currently ship to all locations within the United States (US). International shipping is not available at this time.
2. Order Processing Time
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation.
- Processing time does not include shipping transit time.
3. Shipping Methods & Transit Times
We partner with trusted US carriers (e.g., USPS, UPS, FedEx) to deliver your orders. Estimated transit times are:
- Standard Shipping: 3-7 business days after processing
- Expedited Shipping (if available): 1-3 business days after processing (additional fees apply)
Note: Transit times are estimates only. We are not liable for delays caused by carrier issues, weather, or other unforeseen circumstances.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your delivery address, order weight, and selected shipping method.
- Free standard shipping may be offered for orders meeting a minimum purchase threshold (details displayed at checkout).
5. Order Tracking
Once your order ships, we will send a tracking number to your provided email address. You can use this number to track your package via the carrier’s website.
6. Address Accuracy
- You are responsible for providing a complete and accurate delivery address. We are not liable for lost, delayed, or misdelivered orders due to incorrect address information.
- If you need to update your shipping address after placing an order, contact us immediately at support@goodunisaeuropa.com. Address changes are only possible if the order has not yet shipped.
7. Missing or Damaged Packages
- If your package is marked as delivered but not received, please check with your local carrier or neighbors first.
- For damaged, lost, or missing packages, contact us within 7 days of the estimated delivery date at support@goodunisaeuropa.com with your order number and details. We will assist in filing a claim with the carrier.
8. Contact Us
For questions about shipping, order status, or related issues:
- Email: support@goodunisaeuropa.com
- Mailing Address (for returns or correspondence): 2528 6842 Quail St, Arvada, CO 80004, US (Attn: SUSAN GREUBEL)